IT Support cannot connect to your computer without your. An ID number will be displayed that your Support agent will ask for in order to connect. The IT Support uses TeamViewer to remotely control your computer when you need help solving an issue. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at. TeamViewer strongly recommends only accepting connection requests from people you know and trust. This article explains how this is done.Ĥ) Click on Install and wait for the app to download:ĥ) When it finished downloading, select "Open"ħ) Swipe to the side on your screen three times (from right to left) and then click on Done:ĩ) If the special app access pop-up appears, click on Settings:ġ0) Then, tick the box next to Quicksupport so that it is blue:ġ1) Go back onto Quicksupport. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting. You simply need to ensure that Teamviewer Quicksupport is already installed on your device. This enables our teams to assist you while seeing the screen of your device, which removes confusion and saves you time. Grce ses fonctionnalits compltes d’accs distance, les administrateurs peuvent accder directement tous les ordinateurs du rseau, vrifier la vitesse, l’utilisation du processeur et d’autres paramtres cls, mais aussi programmer des mises jour logicielles et gnrer des statistiques, des rapports et des diagnostics dtaills et actu. Skynamo support has a mobile Teamviewer license which allows us to remotely connect to and troubleshoot your device.
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